About the role
Elliptic helps financial institutions, crypto businesses and governments manage risk and investigate illicit activity in digital assets. This NYC based role will grow Elliptic's customer marketing program into a lifecycle program covering onboarding, retention, renewal and advocacy, and build a community of compliance practitioners.
You will design and automate onboarding journeys, build product update and renewal re-engagement workflows, run executive briefings, build the advocacy program and a pipeline for case studies, quotes and speakers, build a practitioner community through advisory boards, roundtables and peer working groups, and support tier 1 events. You will build and own the agents and automated workflows that handle the repeatable work, and review everything AI produces before it reaches customers.
Requirements: 6+ years in customer marketing, lifecycle marketing or customer advocacy at B2B SaaS or technology companies, a track record of building an advocacy program or practitioner community, hands-on experience building AI workflows that replaced manual work, strong cross-functional skills with Customer Success and Sales, experience in a regulated industry, and fluent English.
Bonus: a background in financial services, compliance or digital assets, and additional languages.